Heads up: Looking out for yourself as a consumer in New York can get complicated, but the law’s got your back. Here’s what you need to know:
According to applicable statutes and regulations of New York State and New York City, consumers are afforded comprehensive protections against unfair and deceptive business practices, as set forth herein.
The state keeps things in check through Article 22-A (fancy name for their primary consumer protection law), which tells businesses they can’t pull a fast one on you. If they try anything shady, the Attorney General can step in and shut it down. There’s also this whole division at the state level whose job is just helping regular folks like you handle issues with businesses.
Meanwhile, New York City maintains its robust framework through the Department of Consumer and Worker Protection (DCWP), which handles everything from false advertising to hidden fees. The DCWP ensures businesses follow the rules—yes, it can punish those who don’t.
In furtherance of consumer protection, recent legislation includes the Digital Fair Repair Act (effective July 1, 2023), which says companies can’t stop you from fixing your electronics. Pretty cool, right? Governor Hochul is also pushing to make these laws even more formidable.
Now, therefore, if you think someone’s trying to rip you off, you’ve got options:
The state’s Consumer Protection folks can help sort things out
If you’re in NYC, the DCWP’s your go-to
Provide that sufficient evidence exists of violations; remedies may include but are not limited to getting your money back, making the business pay fines, or forcing them to stop whatever sketchy thing they’re doing.
Knowing these protections can help you avoid scams and know precisely what to do if someone tries to scam you.
Just remember: The law is complicated, but the point is simple: Businesses have to treat you fairly, and if they don’t, you can call someone about it.
