The laws of Massachusetts provide robust protection for consumers through General Laws Chapter 93A, commonly referred to as the Consumer Protection Act. This document outlines your rights and available remedies under state law.
Legal Framework
Massachusetts law prohibits businesses from engaging in unfair or deceptive practices in commerce. This encompasses a wide range of conduct, including misleading advertising, withholding material information, and any actions that would reasonably be considered unfair to consumers.
When You Have a Dispute
Before initiating legal proceedings, you must notify the business in writing of your grievance. The law mandates a 30-day waiting period, during which the business may attempt to resolve the matter. This cooling-off period often leads to satisfactory resolution without court intervention.
Remedies & Compensation
The courts are empowered to award various forms of relief:
- Direct compensation for losses
- Treble damages in cases of willful violations
- Recovery of reasonable legal fees
Supplementary Protections
Your rights extend beyond Chapter 93A through various targeted statutes:
- The Lemon Law addresses defective vehicles
- Home improvement contractors are regulated by specific legislation
- Data breach notification requirements protect your personal information
Enforcement & Support
The Commonwealth maintains multiple channels for consumer assistance:
- The Office of Consumer Affairs and Business Regulation provides guidance
- The Attorney General’s Consumer Protection Division investigates and prosecutes violations
- Additional regulations under 940 CMR further define prohibited practices
Record Retention Requirements
Consumers should maintain comprehensive documentation of:
- All written communications
- Receipts and contracts
- Photographs or videos of defective products
- Notes from verbal communications (dated and detailed)
The Attorney General’s Office has promulgated detailed regulations that work in concert with Chapter 93A. These rules address specific industries and practices, from debt collection to advertising standards.
Note: While this document provides an overview of consumer rights in Massachusetts, it does not constitute legal advice. For specific situations, consultation with qualified legal counsel is advised.
